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Return Policy

All returns are subjected to the terms and conditions and must be authorised by our customer service team. Please contact us at for assistance and authorisation on returns.

EXCHANGE OR REFUND offers a 14 days refund for all domestic orders with valid reasons, i.e:

  1.     There is a manufacturer’s defect.
  2.     Seller has delivered an item that does not match the agreed specification (e.g.wrong design, colour, etc.) to buyer.
  3.     The item delivered to Buyer is materially different from the description provided by Seller in the listing of the item.
  4.     The item received has physical damage (e.g. dented, scratched, or shattered).
  5.     The item received is faulty (e.g. malfunction, does not work as intended).


All exchanges and refunds are subjected to the Terms & Conditions as below:

  •     All requests must be sent in writing within 14 working days to
  •     All items are QCed by us prior to shipping, it is the buyer's responsibility to check upon receiving item and inform us immediately if there is any dissatisfactory.
  •     The refund will be for the amount of the purchase price; reserves the reasonable right to deduct any cost associated with the return.
  •     All items must be returned in original condition, not worn, not washed and not changed or tempered with in any way. reserves the absolute right to reject the return if we deem that it is worn or damaged in any way.
  • reserves the right to make changes to these Terms and Conditions without notice.
  •     Once we have checked and confirmed the goods/products, customer will received their refund within 14 working days after the confirmation.

Once approved, returns should be sent to the following address along with proof of purchase. Returns without a proof of purchase will not be entertained.  

Time Galerie Sdn Bhd
No 2, 2nd Floor, Jalan Segambut

51200 Kuala Lumpur

Upon returning your item to us, please email with the following information:

  1.      Your Name
  2.      Invoice Number / Order ID
  3.      Reason for return
  4.      Tracking number for the parcel (if applicable)